BlackBerry Tips

Tips 'n' Tricks for BlackBerry Enterprise Server and BlackBerry Handheld devices.

 

What is the Allow Outgoing Call When Locked IT policy

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Category: BlackBerry Tips

The "Allow Outgoing Call When Locked IT" policy specifies whether BlackBerry users can place/make calls when the BlackBerry handheld is locked.

When this IT policy rule is set to True in BlackBerry Manager, the BlackBerry user can configure the "Allow Outgoing Call While Locked" setting on the BlackBerry handheld. If the BlackBerry user changes the value of this setting to Yes on the BlackBerry handheld, the "Place Call" option will be available when the BlackBerry smartphone is locked.

Prior to BlackBerry Device Software 4.2, the default value for this setting on the BlackBerry handheld was No. The BlackBerry user needed to change the setting to Yes to turn on this feature.

With BlackBerry Device Software 4.2 and above, the default value for this setting is Yes. If an administrator wishes to remove the "Allow Outgoing Calls While Locked" option, the administrator must explicitly set the IT Policy rule value to False. This change is as designed.

Note: There is no way to change the default value for the "Allow Outgoing Call While Locked" option on the BlackBerry handheld to No. You must manually change the value from No to Yes. 

Please follow the steps below to change this option.

For BlackBerry Device Software 4.5 and earlier:

  1. Click Options from the Home screen.
  2. Click Security Options.
  3. Click General Settings.
  4. Change the Allow Outgoing Call When Locked setting.

For BlackBerry Device Software 4.6 and later:

  1. Click Options from the Home screen.
  2. Click Password.
  3. Change the Allow Outgoing Calls When Locked setting.

5 Ways To Wipe Out Your Data And Applications

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Category: BlackBerry Tips

Blackberry Devices are capable of handling intensive tasks, and for that reason many enterprise customers store much of their companies secure documents on their devices.

In this article we will explain how you the user can Wipe out that data and applications using 5 completely different data delete methods.

 

1. The Wipeout Handheld Option

  1. On your Blackberry Home Screen click the "Options" choice.
  2. Next you'll need click on the "Security Options" Followed by "General Settings" If you're using a version of Blackberry Software lower than 4.1 you can simply click "Security" and avoid the Security Options choice all together.
  3. Open the General Settings Menu and click on "Wipe Handheld" next click "Continue"
  4. When prompted for a word type "blackberry" and hit the Enter key.

 

2. The Incorrect Password Method

This is the most basic way to delete your devices content. Blackberry Devices will reset themselves after a user has mistyped their password 10 times. Simply lock your Blackberry Pocket PC and type an incorrect password 10 times. During the incorrect attempts your device may ask you to type the word "blackberry" make sure you type the word into the box, this assures your device that the unit isn't on in your pocket, think of it as a failsafe for accidental password attempts.Continue to type wrong passwords afterward typing "blackberry". After 10 failed attempts your device will wipe itself out.

 

3. Delete Data Using The Blackberry Application Loader Tool

  1. First you'll need to connect your Blackberry to your device via the USB data sync cable.
  2. Second, you'll open the Blackberry Desktop Manager on your computer's desktop and type your Blackberry password (If asked to do so, sometimes a password option will not be displayed).
  3. Third, you'll need to Double Click on the Application Loader file and hit "Next"
  4. Next you'll encounter the Device Password option, type in your device password and hit "Next"
  5. After clicking "Next" you'll see the Device Application Selection screen simply click Next again.
  6. The next screen is the "Completing the Application Loader Wizard" on that screen choose the "Advanced" option.
  7. To delete the applications for your Blackberry you can simply choose the "Erase All Application Data" checkbox and then click "Next"
  8. Finally you'll need to click the "Do Not Automatically Back Up And Restore The Device Ap"plication Data During The Loading Process" and select "Next" then click "Finish"

 

4. Delete Blackberry Applications Using The Backup And Restore Tool

  1. For this process you'll once again need to attach your Blackberry Smartphone to your computer and launch the Blackberry Desktop Manager Application from on your desktop.
  2. This time you'll Double Click the "Backup And Restore" option and then "Advanced"
  3. Now you'll need to hold down the "Shift" key. While holding the "Shift" key select the databases in the Handhelf Databases list box.
  4. Next simply click "Clear"
  5. Finally click "OK"

 

 

  

5. Application Loader Incorrect Password Method

This option will delete all of the data from your Blackberry Smartphone. But please note that you'll also need to have your Blackberry OS software reinstalled after using this method, which is why i've saved it for last.

  1. You'll need to connect your Blackberry via your USB cable to your computer once again and open the Blackberry Desktop Manager.
  2. In the Device Manager double click on the Application Loader and then in the Application Loader Wizard click "Next."
  3. When prompted for your Device Security Password type in the wrong password and choose the "Next" option. Continue this incorrect password step 10 times.
  4. Finally click the "Close" option and the device error 507 should appear.
  5. Reinstall your Blackberry Device Software and your ready to once again start using your device with a fresh data free setup.

 

Maintaining the BlackBerry Enterprise Server logs

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Category: BlackBerry Tips

The BlackBerry Enterprise Server creates log files which can be used for troubleshooting issues. By default, the BlackBerry Enterprise Server keeps a record of all log files.  These files can grow in size significantly and may require more efficient management.  To manage these files, you can perform any of the following procedures:

 

  1. Open the BlackBerry Server Configuration utility (available from either Start - Programs - BlackBerry Enterprise Server  - or -  in Control Panel).
  2. Go to the Logging tab.
  3. Change the location of the logs folder.

    If you have an additional hard disk drive, or a drive with plenty of free space, on the BlackBerry Enterprise Server, you can change the location of the logs folder. 
  4. Set the age at which log files are deleted.

    You can specify the number of days that the BlackBerry Enterprise Server will keep log files. This is set up so old log files will be deleted automatically. 

    Note: If you have log files older than the number of days specified, they should be deleted manually.

 

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BlackBerry: How to create a Blank IT Policy

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Category: BlackBerry Tips

A blank IT policy can be sent to a BlackBerry handheld to update an existing IT policy setting.

This is extremely useful when you are transferring a BlackBerry user account from one BlackBerry Enterprise Server to another.

To create a blank IT policy, perform the following:

  1. Open BlackBerry Manager. BlackBerry Domain.
  2. In the Global tab, click Edit Properties.
  3. Click IT Policy.
  4. In the IT Policy Administration section, double-click IT Policies.
  5. Click New.
  6. Double-click IT Policy Name.
  7. Type a name for the new IT policy.

 

Turn off data services on the BlackBerry handheld

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Category: BlackBerry Tips

Depending on the wireless service plan associated with your BlackBerry handheld, you may be able to turn off data services on your BlackBerry handheld. The data services includes services such as email, personal identification number (PIN), and Multimedia Messaging Service (MMS) messaging, as well as the browser service.

When data services are turned off, only the Phone and Short Message Service (SMS) text messaging services are available on the BlackBerry handheld.

To determine if you are able to turn off data services on your BlackBerry handheld, your should firstly contact your wireless service provider.

To turn off data services on a Blackberry handheld device, complete the following steps:

  1. From the Home screen of the BlackBerry smartphone, select Options > Mobile Network.
  2. Perform one of the following actions:

    To turn off data service, change the Data Services field to Off.

    To turn off data service when roaming, change the Data Services field to Off When Roaming.
  3. Press the Menu key.
  4. Click Save.

Only email message headers appear on the BlackBerry handheld during pre-population

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Category: BlackBerry Tips
The option Send Headers Only is selected or set to True on the BlackBerry Enterprise Server.
In order to have the entire messages sent to the handheld during message pre-population, complete the steps below for your software version:

BlackBerry Enterprise Server software version 4.0
  1. Right-click the BlackBerry Enterprise Server name and select BlackBerry Server Properties.
  2. Click on the Pre-Population tab.
  3. Deselect the Send Headers Only option.

BlackBerry Enterprise Server software version 4.1
  1. Click the BlackBerry Enterprise Server name.
  2. Click the Server Configuration tab.
  3. Click Edit Properties.
  4. Click Messaging.
  5. In the Message Prepopulation section, change Send Headers Only to "False".

Remove an IT policy from a BlackBerry smartphone

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Category: BlackBerry Tips

To remove an IT policy from a BlackBerry smartphone, the administrator of the BlackBerry Enterprise Server must perform the following steps:

  1. Create a blank IT policy with only the Remote Wipe Reset to Factory Defaults in the Security Policy Group set to True.
  2. Assign the IT policy to the BlackBerry smartphone.
  3. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
  4. On the Global tab, click Edit Properties.
  5. Click IT Policy.
  6. Assign the Remote Wipe Reset to Factory Defaults IT policy rule to the BlackBerry smartphone user account to remove the IT policy and reset the BlackBerry smartphone to factory defaults.

Prior to BlackBerry Enterprise Server software version 4.1.4, remote removal of an IT policy from a BlackBerry smartphone by an administrator was not possible because after activation on the BlackBerry Enterprise Server, the BlackBerry smartphone retrieved the IT policy and locked it in a read-only state that prevented its removal.

With the release of BlackBerry Enterprise Server software version 4.1.4 and BlackBerry Device Software 4.2.2, the Remote Wipe Reset to Factory Defaults IT policy rule allows administrators to remove the IT policy from a BlackBerry smartphone.

When an administrator applies the Remote Wipe Reset to Factory Defaults IT policy rule to a BlackBerry smartphone user account, the following actions occur on the BlackBerry smartphone:

  • All data is erased
  • All third-party applications are removed
  • The IT policy is removed

BES for Domino: Corrupt State Databases

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Category: BlackBerry Tips

After carrying out a BlackBerry Enterprise Server upgrade to Service Pack 5 or Service Pack 6, a number of User State Databases may become corrupt, with the BlackBerry agent displaying the following messages for the affected users:

  1. SyncFolderList (Username/Org) can not syncronize folder view with legacy folder list (Entry not found in index 0x0404)
     
  2. SetLastAccessDate failed for Username/Org (Entry not found in index 0x0404)
     
  3. UnreadMarks::Init - Failed to find user info note (Entry not found in index 0x0404)

In the event that this error occurs, it may be possible to recover by using the following process:

  1. Create a new IT Policy that disables wireless message reconcilation.

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  2. Send the policy to affected user(s).
  3. Verify that the policy has been applied successfully.
  4. Open the Users State Database.
  5. Delete all entries in the "User Info" folder.
  6. Delete all entries in the "Mail Folders" folder.
  7. Assign the users normal IT Policy.

Once the IT Policy has been applied successfully, you should be able to refresh the State Database (by pressing F9) and everything should be working. All of the deleted entries get re-created.

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  4. BlackBerry 909 error

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