Details

Category: BlackBerry Tips

Created: 24 November 2008

To list applications installed on BlackBerry smartphones in a BlackBerry domain using the BlackBerry Application Reporting Tool, complete the following steps:

Navigate to the HHAppReport using a command prompt. Type the following command:

HHAppReport -n BBSQLServer -db BESMgmt

Where -n is the host name and -db is the name of the BlackBerry Configuration Database.

The output lists the applications installed on the BlackBerry smartphones in the BlackBerry domain. If there are different versions of the same application, two lines are listed. An example from this output is as follows:

"Phone","net.rim.java.phone","4.2.2"
"Phone","net.rim.java.phone","4.3.0"

Details

Category: BlackBerry Tips

Created: 22 November 2008

You must have a SIM card in your phone to complete these steps, we have found that this procedure works with a Vodafone Sim card in the phone (can be active or inactive ). Make sure the phone is not displaying the low battery warning!

1. Obtain your Unlock Code from the Vodafone Web Site
   
   
2. Power on
   
   
3. Go to Settings (or Options)
   
   
4. Go to Advanced Options
   
   
5. Go to SIM Card
   
   
6. Type MEPD
   
   
7. Type MEP[Alt + 2] (all this with Vodafone SIM inside)
   
   
8. It will ask you for the unlock code.
   
   
9. Enter it and your phone is unlocked!

Details

Category: BlackBerry Tips

Created: 20 November 2008

1. Open the BB menu by pressing the BB Menu button
   
   
   
2. Scroll down to 'Options', select by pressing the icon
   
   
3. Scroll to 'Screen/Keyboard' and select
   
4. Scroll to 'Touchscreen'
   
   

• Increase the Tap Interval to 500
• Increase the Hover Period to 1000
• Increase the Swipe Sensitivity to High (6)
  
  

• Key Rate to Fast
  
  
  
• Save your settings

Details

Category: BlackBerry Tips

Created: 12 November 2008

The following table describes the attachment formats and extensions supported by BlackBerry Enterprise Server software version 4.1.5:

Details

Category: BlackBerry Tips

Created: 08 November 2008

1. In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
   
   
2. On the Global tab, click the Service Control & Customization task.
   
   
3. Click MDS CS to BES Mapping.
   
   
4. Match the correct host computer to the BlackBerry MDS Connection Service.
   
   
5. Click OK to save the changes.
   
   
6. Start the BlackBerry MDS Connection Service.

Details

Category: BlackBerry Tips

Created: 05 November 2008

To change the location of the BlackBerry Enterprise Server log files, complete the following steps:

1. Browse to Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
   
   
   
   
2. Click the Logging tab.
   
   
   
   
3. Click Browse.
   
   
   
   
4. Browse to the location on a local hard disk drive where you want to store the log files.
   
   
   
   
5. Click OK.
   
   
6. Restart the BlackBerry Enterprise Server services in the correct order.

Details

Category: BlackBerry Tips

Created: 28 October 2008

1. If not already done, download and install the latest version of the BlackBerry Desktop Manager.
   
   
2. Firstly, you will have to ensure that the version that you want to downgrade the device to is the highest version that is installed on your compoter. Remove any newer BlackBerry OS from your PC.
   
   Do this by going to add/remove programs in the control panel and removing the software for the new BB OS. Make sure desktop manager is not running when you do this. After complete, restart the Desktop Manager.
   
   
3. Download the version of OS you want to install from your carrier's website.
   
   
4. When you plug in your device, if everything went well, the Desktop Manager should tell you that your PC has an older version of desktop tools than is installed on the device.
   
   It will give you an option to keep the version on your BlackBerry or downgrade to the version on your PC. Select Downgrade and let apploader do the work.

Details

Category: BlackBerry Tips

Created: 25 October 2008

When trying to validate the SRP and Authentication Key, the BlackBerry Enterprise Server administrator receives the following error:

This error may be caused by the SRP ID and/or the Authentication keys are either not present or are entered incorrectly in BlackBerry Manager.

To resolve this issue, verify that you have the correct SRP ID and Authentication Key entered in BlackBerry Manager.

To verify and/or change the SRP ID and Authentication Key that you have entered follow these steps: