Details

Category: BlackBerry Tips

Created: 02 March 2009

The following explains how create an IT policy to block incoming calls to a BlackBerry smartphone.

To block incoming calls to a BlackBerry smartphone, create a new IT Policy and then edit the Firewall policy group:

1. Select Restrict Incoming Cellular Calls.
   
   
2. Enter the number you want to block.
   
   For example:     +353##########r;
   

An r and a semicolon (;) must occur at the end of the phone number, or the IT policy will allow the phone number listed and block the rest of the phone numbers from calling.

Details

Category: BlackBerry Tips

Created: 25 February 2009

Relates to:

• BlackBerry Enterprise Server
• BlackBerry smartphone devices
  

In order to download the updated device.xml and vendor.xml files from the BlackBerry web site, complete the following steps:

1. Right-click the link for each of the following web sites and select Save Target As or Save Link As.

• https://www.blackberry.com/Desktop/Download/XML/Device.xml

• https://www.blackberry.com/Desktop/Download/XML/Vendor.xml

2. Save the files to C:\Program Files\Common Files\Research In Motion\AppLoader.

Details

Category: BlackBerry Tips

Created: 01 February 2009

In order to add users to the Roles that are available within BlackBerry Enterprise Server v4.1, follow this procedure:

1. In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
   
   
2. On the Role Administration tab, select a role.
   
   
3. Complete one of the following actions:
   
   
   • To add an administrative role to an existing Microsoft® SQL Server® database account, click List Administrators.
     
     
   • To create a new Microsoft SQL Server database account and assign it to an administrative role, click Add Administrators.
     
   
   
4. Complete one of the following actions:
   
   
   • To create a database account for an existing Windows® user account or group and add an administrative role to the account, type a user name preceded by a domain name (DOMAIN\username).
     
     
   • To add an administrative role to an existing administrator account, click the administrator account that you want to add the role to.
     
     
   • To create a database account only and add an administrative role to the account, type a user name.
     
   
   
5. If prompted, type and confirm a password.
   
   
6. Click OK.

Details

Category: BlackBerry Tips

Created: 23 January 2009

In order to achieve the minimum amount of downtime during disaster recovery, there are several BlackBerry Enterprise Server items that must be backed up.

When all required backup items are available, the recovery process is quick and simple.

If a reinstallation is required for disaster recovery, the following items must be backed up:

• BlackBerry Configuration Database (BESmgmt)
• Record all necessary configuration information
• Backup/Extract BES CALs
  
• BlackBerry Profiles Database (Domino)
• BlackBerry State Databases (Domino)

Backup of the BESMgmt database

osql -E

1> backup database besmgmt to disk = "c:\BESBackup\besmgmt.bak"
2> go
1> quit

where "c:\BESBackup\besmgmt.bak" is the name of the file that you wish to back the BESmgmt database up to.

Record all necessary configuration information

Microsoft SQL Server name
Database name
Record the following settings from the BlackBerry Server tab in a text editor:
SRP Identifier
SRP Authentication Key
Router Host (if any)
Attachment Host (if any)
Host Routing Information (if any)

Backup/Extract BES CALs

Extract the client access license (CAL) keys.

The CALs can be extracted on the database server by typing the following at the command prompt:

C:\bcp BESMgmt..licensekeys out c:\BESBackup\BESCals.txt -c -T

Backup BlackBerry Profiles Database

The BlackBerry Profiles Database may be backed up by creating a file level copy of the BES\BlackBerryProfiles.nsf file. This database is located in the BES sub-folder in the Lotus Domino data directory.

XCOPY C:\Lotus\Domino\Data\BES\BlackBerryProfiles.nsf c:\BESBackup

Backup BlackBerry State Databases

The BlackBerry State Databases may be backed up by creating a file level copy of the BES\State folder.

This folder is located a sub-folder in the Lotus Domino data directory.

XCOPY C:\Lotus\Domino\Data\BES\State*.nsf c:\BESBackup\State

Details

Category: BlackBerry Tips

Created: 16 January 2009

Unfortunately, there is no direct method by which you can migrate a user from BlackBerry for Lotus Domino to BlackBerry for Microsoft Exchange.

In order to complete this process, you need to have or obtain a second SRP key from RIM or your carrier.

If you already have a BlackBerry Enerprise Server for Microsoft Exchange, then jump to the process outlined below (Migrate Users).

• Setup BlackBerry Enterprise Server for Microsoft Exchange
• This second SRP key will be installed. with the same license keys on the BlackBerry Enterprise Server for Exchange.

Migrate Users

• Remove the BlackBerry smartphone user accounts from the BlackBerry Enterprise Server for Lotus Domino.
• Delete all data from the BlackBerry smartphones.
• Add the BlackBerry smartphone user accounts to the new BlackBerry Enterprise Server for Microsoft Exchange. 
   

Details

Category: BlackBerry Tips

Created: 08 January 2009

1. If you are running BlackBerry Device Software 4.1 or later, in the Options application, click Advanced Options > Applications.  Otherwise, in the Options application, click Applications.
   
   
2. Highlight the application you want to delete.
   
   
3. Display the menu, and then click Delete.
   
   
4. If prompted, restart the BlackBerry smartphone.

1. On the BlackBerry smartphone, highlight the icon of the application you want to remove. The application may be located in the Applications folder on the BlackBerry smartphone.
   
   
2. Press the Menu key.
   
   
3. Select Delete.
   
   
4. To verify the application is removed, open Options, and then click Advanced Options > Applications and verify that the application is no longer listed.

Details

Category: BlackBerry Tips

Created: 03 January 2009

1. On the Home screen of the BlackBerry smartphone, click Messages.
   
   
2. Press the Menu key and click Options.
   
   
3. Click Email Reconciliation.
   
   
4. Press the Menu key and click Purge Deleted Items, as shown below.

Details

Category: BlackBerry Tips

Created: 01 January 2009

On a BlackBerry Smartphone, what do you do if the Enterprise Activation icon does not appear on the Home screen?

There may be a number of reasons for this:

1. The wireless enterprise activation process is complete.
2. The Enterprise Activation icon is hidden.
3. The version of BlackBerry Device Software does not support enterprise activation.
4. The BlackBerry smartphone has not been set up for a BlackBerry Enterprise Server account.
5. The BlackBerry smartphone is not provisioned properly.

Each of these is dealth with in turn below:

Resolutions

The wireless enterprise activation process is complete.

The wireless enterprise activation process is complete. The Enterprise Activation icon appears only if a wireless enterprise activation is incomplete. Once the BlackBerry smartphone has been activated on a BlackBerry Enterprise Server, the BlackBerry Enterprise Server service books are delivered to the BlackBerry smartphone and the icon disappears from the Home screen of the BlackBerry smartphone.

To force the icon to re-appear and to perform a new enterprise activation, delete all data and applications from the BlackBerry smartphone.

Warning: This procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing this operation. 

The Enterprise Activation icon is hidden.

To reveal hidden icons on the BlackBerry smartphone, complete the following steps:

• On the Home screen, hold the Alt key and open the menu.
• Select Show All.

The version of BlackBerry Device Software does not support enterprise activation.

The version of BlackBerry Device Software does not support the wireless enterprise activation feature. BlackBerry Device Software 4.0 and earlier does not support wireless enterprise activation. This feature is only available for BlackBerry Device Software 4.0 and later.

Verify the version of the BlackBerry Device Software running on the BlackBerry smartphone. To perform this, complete the following steps:

• On the Home screen, click Options.
• Select About. The version is displayed on this screen.
• If the BlackBerry Device Software version is earlier than 4.0, upgrade the BlackBerry Device Software.

The BlackBerry smartphone has not been set up for a BlackBerry Enterprise Server account.

The BlackBerry smartphone has not been set up for a BlackBerry Enterprise Server account. Therefore, the service books sent to the BlackBerry smartphone prevent the Enterprise Activation icon from appearing on the BlackBerry smartphone.

If the BlackBerry smartphone should be set up for BlackBerry Enterprise Server service, contact your BlackBerry Enterprise Server administrator or Mobile Carrier.

The BlackBerry smartphone is not provisioned properly.

The BlackBerry smartphone has not been provisioned properly. To determine if this is the case, complete the following steps:

• From the Home screen, navigate to Options > Advanced Options.
• If the menu item Enterprise Activation is not available, the BlackBerry smartphone may not be provisioned properly for BlackBerry Enterprise Server service.
• Contact the service provider to confirm that the BlackBerry smartphone has been provisioned correctly.

Additional Information

To complete the wireless enterprise activation process without the icon on the homescreen, complete the following steps:

• On the Home screen, navigate to Options > Advanced Options > Enterprise Activation.
• Enter the corporate email address and the password provided by the system administrator.
• Open the menu and select Activate.
• Open the menu and select OK.