Details

Category: BlackBerry Tips

Created: 15 October 2009

In order to enable Content Protection through IT Policies in BlackBerry Enterprise Server, you must be running:

• BlackBerry Enterprise Server version 4.0 and 4.1
• BlackBerry Device Software Version 4.0 to 4.7
• Java based BlackBerry device
• BlackBerry Connect Transport Stack Version 4.0

Follow the steps below to turn on Content Protection on the BlackBerry device using IT policies.

1. In BlackBerry Manager, select the Global tab of the BlackBerry Domain.
   
2. In the Tasks menu, click Properties.
   
3. In the left pane, select IT Policy.
   
4. Double-click IT Policies in the right pane.
   
5. Select the IT policy that Content Protection is to be turned on for and click Properties.
   
6. Select the Security Policy Group.
   
7. Select the Content Protection Strength policy in the right pane.
   
8. Using the drop-down list, select the appropriate Content Protection Strength.
   
9. Click Apply.

Note: The BlackBerry smartphone uses this IT policy rule only if the Password Required IT policy rule is set to True.

 

Details

Category: BlackBerry Tips

Created: 05 October 2009

The BlackBerry Enterprise Server may disconnect the Server Routing Protocol (SRP) connection to the BlackBerry Infrastructure. This disconnection may be due to the following network conditions:

• Packet loss
• Latency
• Other symptoms of poor network conditions

Immediately following the SRP disconnection, the BlackBerry Enterprise Server attempts to reconnect to the BlackBerry Infrastructure. However, if poor network conditions persist during this time, the SRP connection may be repeatedly disconnected and reconnected by the BlackBerry Enterprise Server.

Note: The BlackBerry Infrastructure is configured to disable SRP identification (IDs) that establish and exceed five connections within one minute.

 

According to Research in Motion (RIM), logic code has been added to the following versions of the BlackBerry Enterprise Server, whereby the SRP connection, following a disconnection, is delayed to prevent the SRP IDs from being disabled:

• BlackBerry Enterprise Server v4.1 SP4 for IBM Lotus Domino 
• BlackBerry Enterprise Server v4.1 SP2 for Microsoft Exchange 
• BlackBerry Enterprise Server v4.1 SP2 for Novell GroupWise 

Note: The delay only functions correctly while the BlackBerry Enterprise Server services are running. Restarting the BlackBerry Enterprise Server may prevent the delay from functioning as expected.

For earlier versions of the BlackBerry Enterprise Server, the following registry value can be used to add a delay between the time the BlackBerry Enterprise Server detects the SRP connection has been disconnected and when it attempts to reconnect to the BlackBerry Infrastructure.

The following Registry value can be used to add a delay between the time the BlackBerry Enterprise Server detects the SRP connection has been disconnected and when it attempts to reconnect to the BlackBerry Infrastructure.

1. On the computer hosting the BlackBerry Enterprise Server, select Start > Run, type regedit, and click OK.
   This process opens the Registry Editor. 
   
2. Go to one of the following locations, depending on the BlackBerry Enterprise Server software version:
   
   For BlackBerry Enterprise Server v2.2, go to:
   
   HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Server\
   
   For BlackBerry Enterprise Server v3.6, go to
   
   HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Servers\<BlackBerry Enterprise Server_name>\
   
   For BlackBerry Enterprise Server 4.0 and 4.1, go to
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Dispatcher\
   
3. Determine if the InitialReconnectTimeout registry entry is present.
   
   * If the InitialReconnectTimeout entry exists, change the Data field to the number of seconds you want the SRP reconnection to be delayed.
   
   * If the InitialReconnectTimeout registry entry does not exist, create a registry entry with the following values:
    

Name	Type	Data
InitialReconnectTimeout	DWORD	This value specifies the number of seconds the SRP reconnection is to be delayed. For example, a value of 15 delays reconnection for 15 seconds. For the Base, specify Decimal.

 

Note: To try and prevent the BlackBerry Enterprise Server from disabling its own SRP ID due to network conditions that cause the SRP to disconnect, this value should be set to a minimum of 15 seconds. This ensures that the BlackBerry Enterprise Server does not make five SRP connections within one minute, thereby preventing the SRP from being disabled.

 

Details

Category: BlackBerry Tips

Created: 05 October 2009

The BlackBerry smartphone displays the following error message:

JVM 529: Corrupt file system. About to attempt recovery. Some data may be lost.

This error is caused by a corrupt file system on the BlackBerry smartphone.

In order to resolve this issue, perform an application load on the BlackBerry smartphone. See "How to cleanly install the BlackBerry Handheld OS" for more information.

 

As a workaround, you could choose Continue, the BlackBerry smartphone will attempt to repair itself.

Warning: Some data might be lost during this repair.

 

Details

Category: BlackBerry Tips

Created: 25 September 2009

In order to confirm that an end user is receiving mail to their device, send them an email with <confirm> as the first word in the subject line. You can write anything else in the subject as well, as long as <confirm> is there first. For example,

<confirm> Test from BlackBerry Admin, OK to delete, no need to reply

As soon as the message hits the user's device, a confirmation receipt is sent right back to the sender, without any user intervention required.

This can be pretty handy when activating a user who you can't reach, to make sure they are getting mail to their device.

Sometimes you will get a confirmation back from yourself as well, so just be careful not to confuse that with one from your user.

 

Alternatively, you can send an email with <$Confirm,RemoveOnDelivery,SuppressSaveInSentItems> in the subject line, as follows:

 

<$Confirm,RemoveOnDelivery,SuppressSaveInSentItems>

With the additional commands the email is automatically deleted once received and the confirmation email is not saved in the sent messages.

 

In a nutshell, there are no traces of the test left in the users mail file.

 

 

Details

Category: BlackBerry Tips

Created: 01 August 2009

The default password for the system administrator (sa) account of the Microsoft SQL Server Desktop Engine (MSDE) when installed by the BlackBerry Enterprise Server is password.

 

Details

Category: BlackBerry Tips

Created: 01 July 2009

The network status indicator on the Home screen of the BlackBerry smartphone displays SOS. The SOS network status indicator means that you can only place emergency calls. Messages cannot be sent or received, and phone calls cannot be made or received.

This issue may be caused by one of the following:

1. The Subscriber Identity Module (SIM) card is not properly inserted into the BlackBerry smartphone.
2. The SIM card is scratched or damaged.
3. The SIM card contacts are oxidized.
4. The service has been disconnected by the wireless service provider.
5. The network does not support roaming.
6. The network selection mode is set to manual and no network is selected.
7. The BlackBerry smartphone requires the latest software from the wireless service provider.

 

 

Cause 1 - The SIM card is not properly inserted into the BlackBerry smartphone.

Resolution

Check to make sure the SIM card is inserted properly. To perform this, follow these steps:

1. Remove the battery and SIM card from the BlackBerry smartphone. For instructions on how to remove the SIM card, see the Getting Started Quick Reference Card.
2. Insert the SIM card so that it fits properly into the BlackBerry smartphone, and then insert the battery.
3. If there are SIM card errors after the BlackBerry smartphone initializes, contact your wireless service provider.

 

Cause 2 - The SIM card is scratched or damaged.

Resolution

Check the SIM card for damage, then contact your service provider. To check the SIM card for damage, follow these steps:

1. Remove the battery and SIM card from the BlackBerry smartphone. For instructions on how to remove the SIM card, see the Getting Started Quick Reference Card.
2. Check the SIM card for scratches or other visible damage.
3. If possible, determine if the SIM card works in another BlackBerry smartphone.

 

 

Cause 3 - The SIM card contacts are oxidized. If the SIM card has been removed from a BlackBerry smartphone and exposed to air for an extended period, oxidation can occur on the SIM card contacts. Oxidation can render the SIM card unusable, or cause unpredictable electronic behavior.

Resolution

Check if oxidation has occurred and contact your service provider. To determine if oxidation has occurred, follow these steps:

1. Remove the battery and SIM card from the BlackBerry smartphone. For instructions on how to remove the SIM card, see the Getting Started Quick Reference Card.
2. Check the SIM card for discoloration or visible damage.

 

Cause 4 - Your service has been disconnected by your wireless service provider.

Resolution

Contact your service provider to make sure that the service on your BlackBerry smartphone is active.

 

Cause 5 - You have roamed to a network that does not support roaming.

Resolution

Change the state from SOS to GPRS on the BlackBerry smartphone. To perform this, follow these steps:

1. On the BlackBerry smartphone Home screen, disconnect the BlackBerry smartphone from the wireless network and then reconnect.
2. Verify that the SOS status has changed to GPRS.
3. If the status has not changed to GPRS, reset your BlackBerry smartphone. 
4. Verify that the SOS symbol has changed to GPRS.
5. If the status still displays SOS and not GPRS, from the Home screen, select Options.
6. From the Options list, select Network.
7. Change the Network Selection Mode option to Manual.
8. Select Scan for Available Networks.
9. Select an available network. If no network is available, contact your wireless service provider.

 

Cause 6 - The network selection mode is set to manual and no network is selected.

Resolution

Change the network selection mode to automatic on the BlackBerry smartphone. To perform this, follow these steps:

1. From the BlackBerry smartphone Home screen, select Options.
2. From the Options list, select Network.
3. Change the Network Selection Mode option to Automatic.
4. Press Escape, then click Save.

 

Cause 7 - The BlackBerry smartphone requires the latest software from the service provider.

Resolution

Upgrade the BlackBerry Device Software to the latest version available from your wireless service provider.  For instructions, see "How to cleanly install the BlackBerry Handheld OS".

 

Details

Category: BlackBerry Tips

Created: 17 June 2009

After assigning a BlackBerry smartphone user to a new IT policy, the status remains at Received, rather than changing to Applied Successfully. Any new IT policy that is assigned to the BlackBerry smartphone user while in this state will not get sent to the BlackBerry smartphone.

This issue is a result of when the BlackBerry Enterprise Server is configured to use 3DES as the encryption algorithm, but the assigned IT policy has the Disable 3DES Transport Crypto rule set to true.

This combination of settings is unsupported, because this IT policy rule is forcing the BlackBerry smartphone to use AES, while the BlackBerry Enterprise Server only supports 3DES.

In order to resolve this issue, enable the 3DES and AES encryption algorithms on the BlackBerry Enterprise Server.

For BlackBerry Enterprise Server version 4.1

1. Open BlackBerry Manager.
2. Select the appropriate BlackBerry Enterprise Server.
3. Click the Server Configuration tab.
4. Click Edit Properties.
5. Click General.
6. Under Security, change the encryption algorithm to 3DES and AES.
7. Click Apply.
8. Click OK.

For BlackBerry Enterprise Server version 5.0

1. Login to the BlackBerry Administration Service.
2. Expand BlackBerry Solution Topology.
3. Expand BlackBerry Domain.
4. Expand Component View.
5. Expand BlackBerry Enterprise Server.
6. Click the appropriate BlackBerry Enterprise Server.
7. Click Edit Instance.
8. Under Security Information, change the encryption algorithm to 3DES and AES.
9. Click Save all.

Details

Category: BlackBerry Tips

Created: 14 June 2009

The following software versions are affected with this issue:

• BlackBerry Device Software version 4.2 to 4.2.1
• BlackBerry Enterprise Server version 4.0 to 4.1 SP3 for Lotus Domino

The BlackBerry smartphone user cannot delete email messages. Also, a folder icon is displayed next to new email messages even though the email messages are in the Inbox and have not been filed. These email messages do not appear in the Messages list but are displayed when the Inbox folder is selected from the View Folder menu.

This is a result of the BlackBerry smartphone user's IBM Lotus Domino mail template was refreshed or replaced.

To resolve this issue, perform the following steps:

1. Upgrade the BlackBerry Enterprise Server as follows:
• For BlackBerry Enterprise Server version 4.0, install version 4.0 SP7
• For BlackBerry Enterprise Server version 4.1, install version 4.1 SP3 HF1
  
2. Instruct the BlackBerry smartphone user to complete the following steps:
   
• On the BlackBerry smartphone, click Messages and then display the menu.
• Click Options and select Email Reconciliation.
• Set the On Conflicts field to Mailbox Wins.
• Set the Wireless Reconcile field to Off.
• Save the changes.
• Wait a couple of minutes, return to the messages options, and set the Wireless Reconcile field to On.
• Save the changes.

This allows the BlackBerry smartphone user to delete unopened email messages received after the mail template is refreshed or replaced.