BlackBerry Tips

Tips 'n' Tricks for BlackBerry Enterprise Server and BlackBerry Handheld devices.

 

Auto on/off functionality on the BlackBerry smartphone

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Category: BlackBerry Tips

The Auto On/Off feature allows you to specify when the BlackBerry smartphone is to power on and off. Between the specified times, the LCD screen is turned off. The smartphone can only be turned on by Calendar and Alarm notifications.

On BlackBerry Java based devices, the Auto On/Off feature leaves the radio off and allows Alarm and Calendar notifications. Between the specified times, the smartphone does not receive messages.

 

What is a BlackBerry Service Book

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Category: BlackBerry Tips

 

A service book contains information that specifies how your BlackBerry smartphone interacts with the BlackBerry Infrastructure. It also turns on specific services for your BlackBerry smartphone. The selection of service books on your BlackBerry smartphone depends upon the features provided by your wireless service provider and the IT policies set up by your organization. The following table outlines the most common service books.

Note: For information on service books that do not appear in the table, contact your wireless service provider.

 

Service BookFunctionality
5 Click [BrowserConfig]Contains settings that are used by the Email Settings icon to create a new BlackBerry Internet Service account or maintain an existing one
5 Click [IPPP] or 5 Click [WAP]Contains routing information that is used by the Email Settings icon for BlackBerry Internet Service accounts
Browserconfig for IPPP [BrowserConfig]Contains settings for the BlackBerry Internet Browser Service such as a preconfigured homepage or bookmarks
IPPP for BIBS [IPPP]Contains information about BlackBerry Internet Browser Service routing information

Desktop [ALP] or BlackBerry [ALP]*

Contains information that is required to perform wireless Global Address Book searches
Desktop [BBIM] or BlackBerry [BBIM]*Contains the record information that is used to send instant messages with an enterprise instant messaging service such as Microsoft® Office Live Communications Server
Desktop [BrowserConfig] or BlackBerry [BrowserConfig]*Contains settings for the BlackBerry Browser such as a preconfigured home page or bookmarks
Desktop [CICAL] or BlackBerry [CICAL]*

Contains information that is required for BlackBerry wireless calendar operations

Desktop [CMIME] or BlackBerry [CMIME]*Contains information that is required to send messages and perform functions such as wireless email message reconciliation
Desktop [IPPP] or BlackBerry [IPPP]*Contains information that is required to use and browse the Internet using the BlackBerry® Mobile Data System (BlackBerry MDS)
Desktop [SYNC] or BlackBerry [SYNC]*Contains information that is used to wirelessly synchronize organizer databases and to wirelessly back up and restore BlackBerry smartphone data

Note: The BlackBerry smartphone must be running BlackBerry Device Software 4.0 or later and be connected to BlackBerry Enterprise Server 4.0 or later.

Provisioning [Provisioning]Contains information that is used to turn the enterprise activation process on or off for BlackBerry Device Software 4.0 and later
MMS Transport [WAP]Contains information that is required to send Multimedia Messaging Service (MMS) messages over Wireless Application Protocol (WAP) 1.x
MMS Transport [WPTCP]Contains information that is required to send MMS messages over WAP 2.x
MMS client [MMS]Contains information regarding the wireless service provider's MMS settings
WAP Browser [BrowserConfig]Contains settings for the WAP Browser such as a preconfigured home page or bookmarks
WAP Transport [WAP]Contains information that is required to connect to a wireless service provider's WAP 1.x gateway
WAP2 Transport [WPTCP]Contains information that is required to connect to a wireless service provider's WAP 2.x gateway
WAP Push Config [WAPPushConfig]Contains information that is used to setup a WAP-push connection on a BlackBerry smartphone for WAP dependent applications and is also used for new MMS message notifications sent using WAP push
Yahoo Messenger [YHO]Contains the record information that is used to send instant messages using the Yahoo!® Messenger for BlackBerry smartphones client


Note: This service book is available from the wireless service provider.

 

<Retail_Instant_Messaging_Application> [BBIMConfig]Contains configuration and wireless service provider information for a retail instant messaging application and is also used in the creation of the [KEYNOGO] service book
<Retail_Instant_Messaging_Application> [BBIM]Contains information that is required for sending instant messages with a retail instant messaging application
<Retail_Instant_Messaging_Application> [KEYNOGO]Contains information that is used for the encryption and decryption of instant messages that are sent using a retail instant messaging application

 

For example, the algorithm used by Google Talk for BlackBerry smartphones application is Advanced Encryption Standard (AES) 256 bits.

<your_email_address> [CMIME]Contains information that is required to send email messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service
<your_email_address> [CICAL]Contains information that is required for BlackBerry wireless calendar operations with the BlackBerry Internet Service running BlackBerry Device Software 4.2 or later

 

How to remove encryption from the microSD card

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Category: BlackBerry Tips
If an IT policy is set on the BlackBerry Enterprise Server to force encryption on the microSD card and then the IT policy is set to not require encryption on the microSD card, there is no way to remove the encryption without formatting the microSD card.

Messages on BlackBerry smartphone are deleted due to low memory

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Category: BlackBerry Tips

BlackBerry Device Software v4.2.2

Email messages, personal identification number (PIN) messages, and Short Message Service (SMS) messages are deleted due to low memory on the BlackBerry smartphone.

This issue may be caused by the following:

  1. The Application Switcher on the BlackBerry smartphone is setting itself as a system listener and is not being removed.

  2. Switching between two applications on the BlackBerry smartphone using ALT+ESC approximately 25 times will cause a memory leak. From this point on, switching applications on the BlackBerry smartphone will cause an hourglass to appear for an extended period of time, which causes a large decrease in memory on the BlackBerry smartphone.


To resolve this issue, upgrade the BlackBerry Device Software to 4.2.2 release 190 or later. 

For instructions on upgrading BlackBerry Device Software, see our notes here.

Wireless Reconcile option is missing

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Category: BlackBerry Tips

On a BlackBerry smartphone that is connected to either a BlackBerry Enterprise Server v4.0 to 5.0, using BlackBerry Device software v4.0, the Wireless Reconcile option does not appear when you display the Email Reconciliation screen on the BlackBerry smartphone.

Note: To display the Email Reconciliation screen, complete the following steps:

  • Click the Messages icon on the BlackBerry smartphone.
  • Press the Menu key and click Options.
  • Click Email Reconciliation.


This issue may be caused by one of the following:

  1. The Desktop [CMIME] service book is corrupted and needs to be updated.
  2. The Enable Wireless Message Reconciliation IT Policy is set to False.


Resolution for Desktop [CMIME] service book is corrupted

Complete the following steps to delete the Desktop [CMIME] service book on the BlackBerry smartphone and send a new Desktop [CMIME] service book to the BlackBerry smartphone:

  1. Perform a hard reset on the BlackBerry smartphone. 

  2. From the Home screen of the BlackBerry smartphone, click the Options icon and select the Service Book option.

  3. Highlight the Desktop [CMIME] service book.

  4. Press the Menu key and click Delete.

  5. In the Warning dialog box, click Delete.

  6. Open BlackBerry Desktop Manager.

  7. Connect the BlackBerry smartphone to your computer. A new copy of the Desktop [CMIME] service book is automatically sent to the BlackBerry smartphone.

 

 

Resolution for Enable Wireless Message Reconciliation IT Policy is set to False.
Contact your BlackBerry Enterprise Server administrator and request that the Enable Wireless Message Reconciliation IT Policy be set to True for your BlackBerry smartphone user account.

To set the the Enable Wireless Message Reconciliation IT Policy to True on the BlackBerry Enterprise Server, the administrator completes the following steps:

  1. In the BlackBerry Enterprise Server Management console or BlackBerry Manager, right-click the BlackBerry Enterprise Server name and select IT Policy.

  2. Select the Enable Wireless Message Reconciliation IT Policy and click Edit.

  3. In the CMIME Application Policy Group, change the Enable Wireless Message Reconciliation IT Policy value to True.

  4. Click OK.

  5. Open the BlackBerry Manager and select any affected BlackBerry user accounts.

  6. In the Tasks pane, click IT Admin > Resend Service Book. A new service book is sent over the wireless network.

 

How to take a screenshot of the BlackBerry smartphone using the loader.exe tool

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Category: BlackBerry Tips
To take a screen shot of the active display on a BlackBerry® smartphone, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer by a USB cable.

  2. Go to Start > Programs > Accessories > Command Prompt.

    For computers using a 32-bit version of Windows, type:
    cd c:\Program Files\Common Files\Research in Motion\Apploader

    For computers using a 64-bit version of Windows, type:
    cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader

  3. To save a screen shot to the root if the C: drive, type:
    loader.exe /screenshot c:\screenshot1.bmp

  4. If you have a password on your BlackBerry smartphone, a screen appears asking you to enter the password for the smartphone. Type the password that you use to unlock your smartphone.

  5. Type the password and press ENTER.

 

Note: Some Windows operating systems require the command prompt run as administrator to allow this functionality.

Note: Even though the command specifies to save to C:\ , on some Windows Vista and Windows 7 computers, the screen shot is sometimes saved at the following location:

C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Research In Motion\BlackBerry\Apploader

How to enable State Database pruning

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Category: BlackBerry Tips

On a BlackBerry Enterprise Server v4.1 for Lotus Domino, BlackBerry State Database pruning is enabled, but for various reasons may be turned off by the BlackBerry Enterprise Server administrator.

State database pruning is the process used to limit and clean up each BlackBerry smartphone user's state database to remove old message links and ensure the BlackBerry smartphone users' state databases do not grow to an unmanageable size.

If BlackBerry smartphone users' state databases grow too large, they can negatively impact the operation of the BlackBerry Enterprise Server.

To enable state database pruning, complete the following steps:

  1. Open BlackBerry Manager.

  2. In the left panel, select the name of the BlackBerry Enterprise Server on which you want to enable state database pruning.

  3. Select the Server Configuration tab in the right panel.

  4. Click Service Control & Customization.

  5. Click State Database Pruning.

  6. In the dialog box, verify that the Disable State Database Pruning option is not selected. If it is, clear it.

  7. The default settings for state database pruning are half a year after deletion, and one and a half years since creation.

Note: If you find that BlackBerry smartphone users have large state databases (25 MB or larger) and pruning is already enabled, you may want to modify these numbers.

 

Maintenance Release 7 asks for the BlackBerry Enterprise Server.msi file during installation

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Category: BlackBerry Tips

When trying to apply Maintenance Release 7 for BlackBerry Enterprise Server version 4.1 SP6, you are prompted for the BlackBerry Entperise Server.msi file.
This is by design and is expected that the full BlackBerry Entperprise Server version 4.1 SP6 installation files are downloaded and unpacked in to their default location:
C:\Research In Motion\BlackBerry Enterprise Server 4.1.6

To resolve this issue, download the BlackBerry Enterprise SErver version 4.1 SP6 from Research in Motion, and extract to the default paths.

You may then proceed with the installation of the Maintenance Release,


This issue has been reported to Research in Motion, and is being reviewed by their support personnel.

 

  1. How to enable Content Protection using an IT policy on the BlackBerry Enterprise Server
  2. How to delay the SRP reconnection to the BlackBerry Infrastructure
  3. "JVM Error 529" is displayed on the BlackBerry smartphone
  4. Confirm that an end user is receiving mail to their BlackBerry device

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