Details

Category: BlackBerry Tips

Created: 01 August 2010

The "Duress Notifuication Policy" rule specifies the e-mail address that is notified when users type their BlackBerry smartphone password under duress.

Users can indicate that they are unlocking their BlackBerry smartphone against their will by moving the first character of the password to the end.

For example, if a BlackBerry smartphone user's password is dpit, the duress password will be pitd.

If you configure this rule, the maximum number of password attempts is reduced by half. Each time a user types a password to unlock a BlackBerry smartphone, the BlackBerry smartphone must confirm whether the password is either the correct password or the duress password.

Either way, the BlackBerry smartphone will unlock as normal without any indication that the normal password or the duress password was entered. If the duress password sequence was entered, then an email message will be sent to the Duress Notification Address specified in the Password Policy group. As a safety feature, the BlackBerry smartphone will not save a copy of the email message in the Sent Items folder on the BlackBerry smartphone, nor does it show the network communication arrows when sending.

The email message arrives at the specified address in the following format:

From: <user> [mailto:<user_name>@<domain_name>.com]
Sent: <Date and Time>
To: <email address from IT policy>
Subject: Unlocked
Body:
   Name: <BlackBerry smartphone Owner Information>
   Email: <BlackBerry smartphone user's email address>
   PIN: <BlackBerry smartphone Personal Identification Number (PIN)>
   Time: <Date and Time displayed on the BlackBerry smartphone>

To specify the email address of the recipient or distribution list that will receive duress notifications, complete one of the following procedures for your version of BlackBerry Enterprise Server:

BlackBerry Enterprise Server version 4.0 for Microsoft Exchange

1. Open BlackBerry Manager.
   
2. Click Server.
3. Click IT Policy.
4. Select the appropriate IT policy from the list.
5. Click Edit.
6. Click Duress Notification Address, which is located under the Password Policy Group.
7. Save your settings and apply this policy to any number of BlackBerry smartphone users. For instructions on applying IT policies, see the BlackBerry Enterprise Server Administration Guide for your version of BlackBerry Enterprise Server.
   

BlackBerry Enterprise Server version 4.1 for Microsoft Exchange and BlackBerry Enterprise Server version 4.0 and 4.1 for Novell GroupWise

1. Open BlackBerry Manager.
2. In the left pane, click BlackBerry Domain.
3. Click Edit Properties.
   
4. In the left pane of the Global Properties dialog box, click IT Policy.
5. In the right pane, double-click IT Policies.
6. Click the appropriate IT policy from the list.
7. Click the Properties button.
8. In the left pane, click Password Policy Group
9. In the right pane, type the appropriate email address in the Duress Notification Address field.
10. Save your settings and apply this policy to any number of BlackBerry smartphone users. For instructions on applying IT policies, see the BlackBerry Enterprise Server Administration Guide for your version of BlackBerry Enterprise Server

BlackBerry Enterprise Server version 5.0 for Microsoft Exchange and BlackBerry Enterprise Server version 5.0 for Lotus Domino

1. Log in to the BlackBerry Administration Service.
2. In the BlackBerry solution management section, expand the Policy menu.
3. Click Manage IT Policies.
4. Click an IT policy to modify.
5. Click Edit IT policy.
6. Click the Password policy group.
7. Type the email address of the recipient or distribution list that will receive duress notifications in the Duress Notification Address field.
8. lick the Device only policy group.
9. Change the Password Required option to Yes.
10. Click Save all.
11. Apply this policy to any number of BlackBerry smartphone users. For instructions on applying IT policies, see the BlackBerry Enterprise Server Administration Guide for your version of BlackBerry Enterprise Server

Details

Category: BlackBerry Tips

Created: 01 June 2010

When you attempt to access the BlackBerry Administration Service using the browser, you receive the error:

 There is a problem with this website's security certificate

The browser displays this error message when you try to navigate to the BlackBerry Administration Service or BlackBerry Monitoring Service using Windows Internet Explorer v7 or later.

Add the web address for the BlackBerry Administration Service or BlackBerry Monitoring Service to the list of trusted web sites in Windows Internet Explorer, and install the certificate for the BlackBerry Administration Service or BlackBerry Monitoring Service in the certificate store of your computer.

1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console or BlackBerry Monitoring Service console.
2. Click Continue to this website (not recommended).
3. On the Tools menu, click Internet Options.
4. On the Security tab, click Local Intranet.
5. Click Sites.
6. Click Add to add the console to the list of trusted web sites.
7. Click Close.
8. Click OK.
9. In the browser window, on the toolbar, click Certificate Error.
10. Click View certificates.
11. Click Install certificate. The Certificate Import Wizard opens.
12. Complete the instructions in the Certificate Import Wizard.
    
    
• In the Certificate Store dialog box, click Place all certificates in the following store.
• Click Browse.
• Click Trusted Root Certification Authorities.
• Click OK.
  
  
13. Close and reopen the browser.

Details

Category: BlackBerry Tips

Created: 10 April 2010

SMS or MMS

An SMS or MMS message only displays the time the message was received on the smartphone and not when the message was sent.

Email or PIN messages

The Sent field in an Email or PIN message contains the date and time the message was received in the inbox of the desktop email application.

To determine the Sent date in the message on the smartphone, the BlackBerry Device Software searches the message in the user's inbox for dates in the following order:

• PostedDate
• DeliveredDate
• CreatedDate

The date that is found first is displayed as the Sent date in the message on the smartphone.

Details

Category: BlackBerry Tips

Created: 03 April 2010

• BlackBerry Device Software 4.1 or later
  
  
• BlackBerry Desktop Manager 4.1 or later (only for importing Lotus Notes ID, see below)
  
  
• BlackBerry Enterprise Server 4.1.2 or later
  
  
• IBM Lotus Domino 7.0 or later for the computer hosting the BlackBerry Enterprise Server
  
  
• IBM Lotus Domino 7.0 or later for the messaging and collaboration server that hosts the BlackBerry smartphone user's mail database
  
  
• IBM Lotus Notes 7.0 or higher for the computer that has BlackBerry Desktop Manager installed
  
  
• The Notes ID must be imported into the BlackBerry smartphone user's mail file.
  

• BlackBerry Device Software 5.0 or later
  
  
• BlackBerry Enterprise Server 5.0 or later

Details

Category: BlackBerry Tips

Created: 27 March 2010

The following table outlines the information stored in databases on the BlackBerry smartphone:

Details

Category: BlackBerry Tips

Created: 20 March 2010

Battery power can be maximized by following these simple suggestions:

1.  Use BlackBerry smartphone shortcuts to access common system features quickly. For instructions, see the Getting Started Guide for your BlackBerry smartphone. Using shortcuts allows you to do the same things on your BlackBerry smartphone more quickly and efficiently, while saving battery power.

• Some common shortcuts include the following:
  
  
• To delete a highlighted item, press the Delete key.
  
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications:
  1. Hold the Alt key and press the Escape key.
  2. Continue to hold the Alt key and highlight an application.
  3. Release the Alt key.
• Set the Auto On/Off option to turn off the BlackBerry smartphone at a time of day when you are not using it (such as at night), and turn on again at a time of day that you are ready to use it (such as in the morning just before you wake up). Battery power is saved by turning the power off at times when the BlackBerry smartphone is not being used.

  To set the Auto On/Off option on the BlackBerry smartphone, complete the following steps:

  1. On the Home screen of the BlackBerry smartphone, open Options.
  2. Select Auto On/Off. For BlackBerry Device Software 6.0, select Device then Auto On/Off.
  3. Specify the on and off times.

  Tip: Set the BlackBerry smartphone to turn on just before you need to use it, (such as a few minutes before you wake up in the morning) so that the BlackBerry smartphone has a chance to receive the email messages sent to you during the time that the BlackBerry smartphone was turned off. This way, the email messages have already been received when you are ready to read them.

2. When a particular wireless connection is not needed, use the Manage Connections application on the BlackBerry smartphone to turn off the connection. For example, if you do not need to use Bluetooth® technology, you can use Manage Connections to turn the Bluetooth connection off.

• To turn the Bluetooth connection off on the BlackBerry smartphone, complete the following steps:
  
  

1. On the Home screen of the BlackBerry smartphone, open Manage Connections. For BlackBerry Device Software 6.0, tap the Network Indicator area of the screen in top right corner.
2. Click Bluetooth.

• Note: Using Manage Connections, turn the mobile wireless transceiver off when you know you are out of range of the mobile network. Turning the mobile wireless transceiver off prevents the BlackBerry smartphone from continually attempting to locate the mobile network, which uses a lot of battery power.
  
  
• Adjust the backlight settings to conserve power

For BlackBerry Device Software 5.0 and earlier

1. On the Home screen of the BlackBerry smartphone, open Options.
2. Select Screen/Keyboard.
3. Change the Backlight Brightness to a lower number.
   
   

Details

Category: BlackBerry Tips

Created: 18 March 2010

A reply sent from the BlackBerry smartphone has a blank message body when viewed by the recipient.

Cause(s)

This issue has more than one cause.

1. The message reply was received in the mail file in a format that the BlackBerry smartphone cannot convert.
   
   
2. The message reply left the BlackBerry messaging environment in an incorrect format, or its format was changed outside of the BlackBerry messaging environment.
   

Resolution(s)

Perform the appropriate resolution for the cause.

Cause 1

The message reply was received in the mail file in a format that the BlackBerry smartphone cannot convert.

This cause applies when the message to which the reply was made originates from a source external to the BlackBerry messaging environment, such as webmail and other email clients, and the message recipient is a BlackBerry smartphone user.

Resolution

In the IBM Lotus Domino directory, edit the message reply recipient's Person document and change the Format preference for incoming mail to Prefers Notes Rich Text.

Cause 2

The message reply left the BlackBerry messaging environment in an incorrect format, or its format was changed outside of the BlackBerry messaging environment.

This cause applies when the message reply recipient uses a webmail client or other email client, not a BlackBerry smartphone.

Resolution

First, determine if the message format is being changed in the BlackBerry messaging environment.

1. Type tell router quit in the IBM Lotus Domino console on the computer that hosts the BlackBerry Enterprise Server. This stops the IBM Lotus Domino router.
   
   
2. Instruct the BlackBerry smartphone user to send a new message or reply to the original message.
   
   
3. Open the mail.box of the IBM Lotus Domino server that hosts the BlackBerry Enterprise Server and locate the message that was sent in step 2. The message body should be viewable. Note: Manager access to the mail.box is required to perform this step. Once the message is deposited into the mail.box successfully, it leaves the BlackBerry messaging environment and the IBM Lotus Domino server routes the message to its destination.
   
   
4. Type load router in the Domino console to start the Domino router.
   

Second, ascertain how the message appears to the recipient. If the message body was viewable at step 3 but appears blank to the recipient, the message format was changed outside of the BlackBerry messaging environment, e.g., IBM Lotus Domino, the SMTP gateway or server, or recipient's messaging environment.

Details

Category: BlackBerry Tips

Created: 17 March 2010

Since BlackBerry Enterprise Server 4.1 SP5, the BlackBerry Enterprise Server for IBM Lotus Domino was designed to automatically populate these values with a BlackBerry smartphone user's mail file information when a supported mail file configuration is present for that BlackBerry smartphone user.

The PrepopulatePIMForiNotesUsers registry key allows an administrator to control whether or not organizer data synchronization settings are automatically applied to new BlackBerry smartphone users who are using the IBM iNotes or IBM Lotus Domino Web Access template. This registry key may be added to the BlackBerry Enterprise Server so that this behavior can be controlled.

Warning: System/database changes could potentially result in irreparable damage. Prior to making any system/database changes it is recommended that you perform a system/database backup.

Registry Location for a 32-bit Windows operating system:

Location: HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agent
Key name: PrepopulatePIMForiNotesUsers
Type: DWORD
Value:
   0 - Disables pre-population of relative path to the BlackBerry smartphone user's mail file for address book and journal
   1 - Allows pre-population of relative path to the BlackBerry smartphone user's mail file for address book and journal
   Not present - Allows pre-population of relative path to the BlackBerry smartphone user's mail file for address book and journal

Registry Location for a 64-bit Windows operating system

Location: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents

If the above registry changes are made, complete the following steps to restart the NBES.exe task in the Domino console:

Type tell bes quit in the Lotus Domino console.
Verify that the NBES.exe task has ended.
Type load bes in the Domino console to restart the NBES.exe task.

Important: Restarting the BlackBerry Enterprise Server or its services delays message delivery to BlackBerry smartphones.

If the BlackBerry Enterprise Server 5.0 is configured for high availability, this registry setting must be configured on both the active and the secondary BlackBerry Enterprise Server.

Additional Information

If using Lotus Domino 8 or 8.5, the Standard template has the same properties as a Lotus Domino Web Access template.

Before upgrading the BlackBerry Enterprise Server from 4.1 SP5 to 5.0, the administrator must set the PrepopulatePIMForiNotesUsers registry key to 1 for the pre-population of organizer data. This change to the registry key avoids having to manually update each non-roaming IBM iNotes user setting.

System administrators can use this registry modification when the Location - Relative Path field of the address book that is specified on the BlackBerry smartphone user's PIM Sync settings is not editable.