BlackBerry Enterprise Server TechNotes

Information relating to the installation and configuration of BlackBerry Enterprise Server 4.x and 5.x mobile messaging platform.

 

Perform BlackBerry Manager pre-installation tasks on a remote computer

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Category: BlackBerry Enterprise Server TechNotes

Complete the following steps to install BlackBerry Manager remotely:

  1. Verify that one of the following operating systems is in use on the computer where BlackBerry Manager will be installed:

    • Windows 2000 Service Pack 4 (Professional, Server, or Advanced Server edition)
    • Windows Server® 2003 Service Pack 1
    • Windows XP Professional Service Pack 2
  2. Verify that the language for the operating system is one of the following:

    • English
    • French
    • German
    • Italian
    • Spanish
  3. Install Microsoft® XML Parser 4.0 Service Pack 2 or later.

    Note: This program can be installed during BlackBerry Manager installation.

  4. Install Microsoft® .NET Framework 1.1 Service Pack 1 or later.

    Note: This program can be installed during the BlackBerry Manager installation.

  5. Install one of the following:

    • Microsoft Exchange Version 5.5 Administrator
    • Microsoft Exchange 2000 System Manager
    • Microsoft Exchange 2003 System Manager
    • Microsoft Outlook 2000 (Corporate or Workgroup installation)
    • Microsoft Outlook 2002 (Corporate or Workgroup installation)
    • Microsoft Outlook 2003 (Corporate or Workgroup installation)
    • Microsoft Outlook 2007 (Corporate or Workgroup installation)
  6. Turn on Named Pipes and TCP/IP network protocols for the remote Microsoft® SQL Server® or Microsoft SQL Server Desktop Engine (MSDE). 

    Note: Running BlackBerry Manager using a virtual private network (VPN) can cause issues due to limitations for the Named Pipes protocol.

  7. For BlackBerry Enterprise Server software version 4.0 or earlier, assign Microsoft Exchange permissions to the account that will administer BlackBerry Manager.
  8. Assign the administrative role to the account that will administer BlackBerry Manager.

    1. Open BlackBerry Manager as a BlackBerry Enterprise Server administrative account.
    2. Select the BlackBerry Domain and go to the Role Administration tab.
    3. Select the role you would like to assign the account to.
    4. If this account is already set up as the Microsoft SQL Server login account, click on the List Administrators option and select the check mark next to it.
  9. If this account is not already set up as the Microsoft SQL Server login account, click the Add Administrators option and type the account name to create a Microsoft SQL Server login account. Type a password on the next screen. For more information about role based administration.

    Note: Use Microsoft SQL Server authentication for this account.

  10. Turn on printer and file sharing in Windows to activate the BlackBerry smartphones.

    Note: To turn on printer and file sharing in Windows, search for this information on the Microsoft web site.

  11. Install the BlackBerry Manager by completing the following:

    Note: Install the same version of BlackBerry Manager that is installed on the BlackBerry Enterprise Server.

    1. Log in to the account that will be used to run BlackBerry Manager.
    2. Run the setup.exe file from the BlackBerry Enterprise Server installation package.
    3. In the Setup Type window, select BlackBerry Manager.
    4. Follow the instructions.
    5. When prompted to create a Messaging Application Programming Interface (MAPI) profile, specify the mailbox name for the account that administers BlackBerry Manager.

    Note: For more information, see the BlackBerry Enterprise Server System Administration Guide.

What the BlackBerry Memory Cleaner does

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Category: BlackBerry Enterprise Server TechNotes

Details

 

Your handheld's memory can contain sensitive information such as passwords, email message bodies, and private keys. To eliminate the risk of that information being compromised, BlackBerry supports a feature called Memory Cleaner. The Memory Cleaner has two main functions:

  1. Secure Garbage Collection
  2. Clearing Caches
  3. Secure Garbage Collection
All Java objects are stored on the handheld in RAM or flash memory. Normally, when a Java object is no longer needed, the memory assigned to that object is released to be overwritten by new data. When Memory Cleaner is enabled, the Java Virtual Machine (JVM) overwrites the memory using zeroes before it is released. As a result, there is no way to retrieve the data from the memory chips.
Clearing Caches

 

Memory Cleaner clears various caches on the handheld including the temporary key store, content protection caches, address book caches, and the handheld clipboard. See the Additional Information section below for the complete list of cleared caches.


Installation
Memory Cleaner is installed and enabled with the installation of the S/MIME Support Package. Memory Cleaner is installed with BlackBerry Handheld Software version 4.0, but is not enabled until Content Protection is enabled.


Memory Cleaner is activated automatically when:
  • The handheld is synchronized with the desktop.
  • The user locks the handheld.
  • The handheld locks after a specified amount of idle time.
  • The user changes the time or time zone.

Support for Windows Server 2003 64-bit edition

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Category: BlackBerry Enterprise Server TechNotes

BlackBerry Enterprise Server software version 4.1.4 and later are tested and certified with the Windows Server 2003 64-bit operating system. Earlier versions of BlackBerry Enterprise Server are not certified with Windows Server 2003 64-bit.

 

BlackBerry Enterprise Server for IBM Lotus Domino

BlackBerry Enterprise Server software version 4.1.4 for IBM Lotus Domino or later can be installed on a Windows Server 2003 64-bit operating system; however, the computer hosting the associated IBM Lotus Domino messaging server must use the 32-bit version.

Note: Exchange System Manager 2000 or 2003 cannot be installed on a Windows Server 2003 64-bit operating system. The only software capable of providing the Messaging Application Programming Interface (MAPI) subsystem is the MAPI CDO client available from Microsoft.

System Requirements for BlackBerry Enterprise Server v4.1 for IBM Lotus Domino

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Category: BlackBerry Enterprise Server TechNotes

The recommendations outlined here are Research in Motion recommendations:  

Minimum required hardware and configuration:
  • For 500 users: Intel® Pentium® IV processor (2GHz or greater), 1.5 GB RAM, MSDE 2000 on the
    same computer
  • For 1000 users: Intel Pentium IV dual processor (2GHz or greater), 3GB RAM, MSDE 2000 on the
    same computer
  • For 2000 users: Intel Pentium IV dual processor (2.8GHz or greater), 3GB RAM, MSDE 2000 on
    the same computer

Note: For systems running over 1000 users, the recommendation is to deploy Microsoft® SQL on a
separate server. This reduces the memory requirement on the BlackBerry® Enterprise Server.

 

Minimum Software Requirements:
  • Windows® 2000 Server (Server or Advanced Server Editions) or Windows Server® 2003
  • Installed on IBM® Lotus® Domino® Server 5.03 or later (5.0.12 or later recommended), or IBM
    Lotus Domino Server 6.0.1 CF2 or later, or IBM Lotus Domino Server 6.5 or later
    Connects to Lotus Domino mail server 5.03 or later (5.0.12 or later recommended)
  • Microsoft Internet Explorer® version 6.0 or later

Note: Certain features require a minimum version of BlackBerry software.

  1. BlackBerry Enterprise Server v4.1 SP 5 supported platforms
  2. BlackBerry Enterprise Server support for VMware ESX Server
  3. Enabling Doc Links in BES for Domino v4.1.6
  4. BlackBerry IT Policy Rejected

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