BlackBerry Enterprise Server TechNotes
Information relating to the installation and configuration of BlackBerry Enterprise Server 4.x and 5.x mobile messaging platform.
BlackBerry
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- Category: BlackBerry Enterprise Server TechNotes
The following errors are logged in the BlackBerry Enterprise Server logs and/or Windows Event Viewer logs for the BlackBerry Service.
The lists are divided into the following three categories depending on the type of server:
- BlackBerry Dispatcher service
- BlackBerry Policy service
- BlackBerry Synchronization service
BlackBerry Dispatcher service
The following error codes can be found in the BlackBerry Dispatcher service logs.
| Error Code | Explanation |
5000 to 5099 | General Errors |
5001 | Memory Error |
5002 | Error starting or initializing thread pool |
5003 | Error starting or initializing a thread |
5004 | Database connect error |
5005 | Error getting BlackBerry Enterprise Server record |
5100 to 5199 | Service Routing Protocol (SRP) Configuration Errors |
5101 | BlackBerry Enterprise Server service same error |
5102 | Error with BlackBerry Enterprise Server unique identifier (UID) configuration |
5103 | Error with BlackBerry Enterprise Server UID |
5104 | Error with BlackBerry Enterprise Server UID authentication ID |
5105 | Error with BlackBerry Enterprise Server UID authentication ID length |
5106 | Error with BlackBerry Enterprise Server UID authentication ID size |
5300 to 5399 | Messaging Application Programming Interface (MAPI) Errors |
5301 | MAPI initialize error |
5302 | MAPI logon error |
5303 | MAPI address book error |
5304 | Default message store error |
5305 | Open message store error |
5306 | Manage message store error |
5400 to 5499 | SCS Errors |
5401 | BlackBerry Enterprise Server configuration error |
5402 | Memory error |
5403 | BlackBerry Enterprise Server admin service name error |
5404 | BlackBerry Enterprise Server admin service name size error |
5405 | Remote Procedure Call (RPC) thread error |
5406 | Unable to access BlackBerry Enterprise Server configuration |
5407 | BlackBerry Enterprise Server evaluation expired |
5408 | Unable to load Lightweight Directory Access Protocol (LDAP) API library |
5500 to 5599 | SRP Errors |
5501 | BlackBerry Enterprise Server service name error |
5502 | Error with BlackBerry Enterprise Server UID configuration (No UID configured) |
5503 | Error with BlackBerry Enterprise Server UID (Could not get UID) |
5504 | Error with BlackBerry Enterprise Server UID authentication Id (Could not get authentication key) |
5505 | Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length) |
5506 | Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured) |
5600 to 5699 | SCS Errors |
5601 | Memory error |
5602 | COM initialization error |
5603 | Server name error |
5604 | MAPI mode error (Where the service is set to use the Admin mailbox database for Server configuration) |
5605 | RPC thread error |
5606 | BlackBerry Enterprise Server Eval expired |
5607 | Database initialize failure (unable to create Database Interface object) |
5608 | Database initialize failure (SCS - Call to DBInterface : DBInit failed) |
5609 | Error loading user list |
5610 | Optimization of BlackBerry Enterprise Server agents usage failed |
5611 | Could not get SRP configuration from the database |
5612 | Failed to start SRP session |
5613 | Unable to start the BIPP Controller |
5614 | Invalid BlackBerry Enterprise Server agent configuration |
5615 | Create PMDatabase failed |
5616 | Unable to retrieve configuration for BlackBerry Enterprise Server service (potentially from BESAdmin mailbox if set) |
5617 | Failed to read valid master license key from the database |
BlackBerry Policy Service
The following error codes can be found in the BlackBerry Policy Service logs.
| Error Code | Explanation
|
5000 to 5099 | General Errors |
5001 | Memory error |
5002 | Error starting or initializing thread pool |
5003 | Error starting or initializing a thread |
5300 to 5399 | MAPI Errors |
5301 | MAPI initialize error |
5302 | MAPI logon error |
5303 | MAPI address book error |
5304 | Default message store error |
5305 | Open message store error |
5306 | Manage message store error |
5400 to 5499 | SCS Errors |
5401 | BlackBerry Enterprise Server configuration error |
5402 | Memory error |
5403 | BlackBerry Enterprise Server admin service name error |
5404 | BlackBerry Enterprise Service admin service name size error |
5405 | RPC thread error |
5406 | Unable to access BlackBerry Enterprise Server configuration |
5407 | BlackBerry Enterprise Server evaluation expired |
5408 | System date error (Unable to start BlackBerry Server! System Clock reports date in the past) |
5500 to 5599 | SRP Errors |
5501 | BlackBerry Enterprise Server service name error |
5502 | Error with BlackBerry Enterprise Server UID configuration (No UID configured) |
5503 | Error with BlackBerry Enterprise Server UID (Could not get UID) |
5504 | Error with BlackBerry Enterprise Server UID authentication ID (Could not get authentication key) |
5505 | Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length) |
5506 | Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured) |
BlackBerry Synchronization Service
The following error codes can be found in the BlackBerry Synchronization Service logs.
| Error Code | Explanation
|
| 5000 to 5099 | General Errors |
| 5001 | Memory error |
5002 | Cryptography Engine (CE) initialization error |
| 5003 | Error starting or initializing thread pool |
| 5004 | Error starting or initializing a thread |
| 5005 | Registry error |
| 5006 | Connector loading error
|
| 5100 to 5199 | SRP Errors
|
| 5200 to 5299 | Database Errors (DB Errors) |
| 5201 | Dbconnect error |
| 5202 | Error getting object definition ID |
| 5203 | Error getting BlackBerry Enterprise Server record |
| 5204 | Error updating server capabilities |
| 5205 | Error adding StateDb record |
| 5206 | Error adding StateDb field hash record |
| 5207 | Error updating StateDb record |
| 5208 | Error updating StateDb field hash record |
| 5209 | Error deleting StateDb record |
| 5210 | Error reading user configuration table
|
| 5300 to 5399 | Personal Information Management (PIM) Errors |
| 5301 | PIM connector file path error |
| 5302 | Unable to load PIM connector |
| 5303 | Unable to initialize PIM connector |
| 5304 | Unable to un-initialize PIM connector
|
| 5400 to 5499 | Device Connector Errors |
| 5401 | Exception error |
| 5402 | Device connector file path error |
| 5403 | Unable to load device connector |
| 5404 | Unable to load XML mapping for device connector |
| 5405 | Unable to initialize CE |
| 5406 | Unable to load XML record |
| 5407 | Invalid record format |
| 5408 | Error retrieving field mapping tags |
| 5409 | Error retrieving XML record
|
| 5500 to 5599 | Device Mapping Errors |
| 5501 | No XML mapping |
| 5502 | Error parsing data
|
| 5600 to 5699 | Field Mapping Errors |
| 5601 | No XML mapping |
| 5602 | Error parsing data
|
| 5700 to 5799 | Sync Command Errors |
| 5701 | Invalid format |
| 5702 | Invalid command ID
|
| 5800 to 5899 | Session Packet Errors |
| 5801 | Duplicate packet |
| 5802 | Invalid packet version |
| 5803 | Invalid data source ID |
| 5804 | Invalid packet state |
| 5805 | Invalid last packet sequence |
BlackBerry handhelds support for BlackBerry Device Software v4.5
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- Category: BlackBerry Enterprise Server TechNotes
- BlackBerry Pearl 8100 Series
- BlackBerry Curve 8300 Series
- BlackBerry 8700 Series
- BlackBerry 8800 Series
BlackBerry Enterprise Server versions 4.0 to 5.0 Service Errors
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- Category: BlackBerry Enterprise Server TechNotes
The following errors are logged in the BlackBerry Enterprise Server logs and/or Windows Event Viewer logs for the BlackBerry Service.
The lists are divided into the following three categories depending on the type of server:
BlackBerry Dispatcher service
The following error codes can be found in the BlackBerry Dispatcher service logs.
| Error Code | Explanation |
5000 to 5099 | General Errors |
5001 | Memory Error |
5002 | Error starting or initializing thread pool |
5003 | Error starting or initializing a thread |
5004 | Database connect error |
5005 | Error getting BlackBerry Enterprise Server record |
5100 to 5199 | Service Routing Protocol (SRP) Configuration Errors |
5101 | BlackBerry Enterprise Server service same error |
5102 | Error with BlackBerry Enterprise Server unique identifier (UID) configuration |
5103 | Error with BlackBerry Enterprise Server UID |
5104 | Error with BlackBerry Enterprise Server UID authentication ID |
5105 | Error with BlackBerry Enterprise Server UID authentication ID length |
5106 | Error with BlackBerry Enterprise Server UID authentication ID size |
5300 to 5399 | Messaging Application Programming Interface (MAPI) Errors |
5301 | MAPI initialize error |
5302 | MAPI logon error |
5303 | MAPI address book error |
5304 | Default message store error |
5305 | Open message store error |
5306 | Manage message store error |
5400 to 5499 | SCS Errors |
5401 | BlackBerry Enterprise Server configuration error |
5402 | Memory error |
5403 | BlackBerry Enterprise Server admin service name error |
5404 | BlackBerry Enterprise Server admin service name size error |
5405 | Remote Procedure Call (RPC) thread error |
5406 | Unable to access BlackBerry Enterprise Server configuration |
5407 | BlackBerry Enterprise Server evaluation expired |
5408 | Unable to load Lightweight Directory Access Protocol (LDAP) API library |
5500 to 5599 | SRP Errors |
5501 | BlackBerry Enterprise Server service name error |
5502 | Error with BlackBerry Enterprise Server UID configuration (No UID configured) |
5503 | Error with BlackBerry Enterprise Server UID (Could not get UID) |
5504 | Error with BlackBerry Enterprise Server UID authentication Id (Could not get authentication key) |
5505 | Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length) |
5506 | Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured) |
5600 to 5699 | SCS Errors |
5601 | Memory error |
5602 | COM initialization error |
5603 | Server name error |
5604 | MAPI mode error (Where the service is set to use the Admin mailbox database for Server configuration) |
5605 | RPC thread error |
5606 | BlackBerry Enterprise Server Eval expired |
5607 | Database initialize failure (unable to create Database Interface object) |
5608 | Database initialize failure (SCS - Call to DBInterface : DBInit failed) |
5609 | Error loading user list |
5610 | Optimization of BlackBerry Enterprise Server agents usage failed |
5611 | Could not get SRP configuration from the database |
5612 | Failed to start SRP session |
5613 | Unable to start the BIPP Controller |
5614 | Invalid BlackBerry Enterprise Server agent configuration |
5615 | Create PMDatabase failed |
5616 | Unable to retrieve configuration for BlackBerry Enterprise Server service (potentially from BESAdmin mailbox if set) |
5617 | Failed to read valid master license key from the database |
BlackBerry Policy Service
The following error codes can be found in the BlackBerry Policy Service logs.
| Error Code | Explanation
|
5000 to 5099 | General Errors |
5001 | Memory error |
5002 | Error starting or initializing thread pool |
5003 | Error starting or initializing a thread |
5300 to 5399 | MAPI Errors |
5301 | MAPI initialize error |
5302 | MAPI logon error |
5303 | MAPI address book error |
5304 | Default message store error |
5305 | Open message store error |
5306 | Manage message store error |
5400 to 5499 | SCS Errors |
5401 | BlackBerry Enterprise Server configuration error |
5402 | Memory error |
5403 | BlackBerry Enterprise Server admin service name error |
5404 | BlackBerry Enterprise Service admin service name size error |
5405 | RPC thread error |
5406 | Unable to access BlackBerry Enterprise Server configuration |
5407 | BlackBerry Enterprise Server evaluation expired |
5408 | System date error (Unable to start BlackBerry Server! System Clock reports date in the past) |
5500 to 5599 | SRP Errors |
5501 | BlackBerry Enterprise Server service name error |
5502 | Error with BlackBerry Enterprise Server UID configuration (No UID configured) |
5503 | Error with BlackBerry Enterprise Server UID (Could not get UID) |
5504 | Error with BlackBerry Enterprise Server UID authentication ID (Could not get authentication key) |
5505 | Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length) |
5506 | Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured) |
BlackBerry Synchronization Service
The following error codes can be found in the BlackBerry Synchronization Service logs.
| Error Code | Explanation
|
| 5000 to 5099 | General Errors |
| 5001 | Memory error |
5002 | Cryptography Engine (CE) initialization error |
| 5003 | Error starting or initializing thread pool |
| 5004 | Error starting or initializing a thread |
| 5005 | Registry error |
| 5006 | Connector loading error
|
| 5100 to 5199 | SRP Errors
|
| 5200 to 5299 | Database Errors (DB Errors) |
| 5201 | Dbconnect error |
| 5202 | Error getting object definition ID |
| 5203 | Error getting BlackBerry Enterprise Server record |
| 5204 | Error updating server capabilities |
| 5205 | Error adding StateDb record |
| 5206 | Error adding StateDb field hash record |
| 5207 | Error updating StateDb record |
| 5208 | Error updating StateDb field hash record |
| 5209 | Error deleting StateDb record |
| 5210 | Error reading user configuration table
|
| 5300 to 5399 | Personal Information Management (PIM) Errors |
| 5301 | PIM connector file path error |
| 5302 | Unable to load PIM connector |
| 5303 | Unable to initialize PIM connector |
| 5304 | Unable to un-initialize PIM connector
|
| 5400 to 5499 | Device Connector Errors |
| 5401 | Exception error |
| 5402 | Device connector file path error |
| 5403 | Unable to load device connector |
| 5404 | Unable to load XML mapping for device connector |
| 5405 | Unable to initialize CE |
| 5406 | Unable to load XML record |
| 5407 | Invalid record format |
| 5408 | Error retrieving field mapping tags |
| 5409 | Error retrieving XML record
|
| 5500 to 5599 | Device Mapping Errors |
| 5501 | No XML mapping |
| 5502 | Error parsing data
|
| 5600 to 5699 | Field Mapping Errors |
| 5601 | No XML mapping |
| 5602 | Error parsing data
|
| 5700 to 5799 | Sync Command Errors |
| 5701 | Invalid format |
| 5702 | Invalid command ID
|
| 5800 to 5899 | Session Packet Errors |
| 5801 | Duplicate packet |
| 5802 | Invalid packet version |
| 5803 | Invalid data source ID |
| 5804 | Invalid packet state |
| 5805 | Invalid last packet sequence |
BES for Domino v4.0 Point Releases
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- Category: BlackBerry Enterprise Server TechNotes
This table will assist you in determining the patch revision (Service Pack and Maintenance Release) that has been installed on you BlackBerry Enterprise Server for Lotus Domino.
In order to determine the version, issue the following command on the Domino server console:
tell bes about
| 4.0.0.54 | BlackBerry Enterprise Server for Lotus Domino v4.0 |
| 4.0.0.56 | BlackBerry Enterprise Server for Lotus Domino v4.0 HF 1 |
| 4.0.0.58 | BlackBerry Enterprise Server for Lotus Domino v4.0 HF 2 |
| 4.0.0.61 | BlackBerry Enterprise Server for Lotus Domino v4.0 HF 3 |
| 4.0.1.14 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 1 |
| 4.0.1.17 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 1 HF 1 |
| 4.0.1.18 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 1 HF 2 |
| 4.0.1.21 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 1 HF 3 |
| 4.0.1.25 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 1 HF 4 |
| 4.0.2.12 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 2 |
| 4.0.2.12 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 2 HF 1 |
| 4.0.2.13 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 2 HF 2 |
| 4.0.2.18 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 2 HF 3 |
| 4.0.3.7 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 |
| 4.0.3.9 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 HF 1 |
| 4.0.3.10 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 HF 2 |
| 4.0.3.11 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 HF 3 |
| 4.0.3.11 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 HF 4 |
| 4.0.3.13 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 HF 5 |
| 4.0.3.14 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 3 HF 6 |
| 4.0.4.6 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 4 |
| 4.0.4.7 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 4 HF 1 |
| 4.0.4.8 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 4 HF 2 |
| 4.0.4.9 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 4 HF 3 |
| 4.0.5.12 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 5 |
| 4.0.5.13 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 5 HF 1 |
| 4.0.5.15 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 5 HF 2 |
| 4.0.6.12 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 6 |
| 4.0.6.14 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 6 HF 1 |
| 4.0.6.16 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 6 HF 2 |
| 4.0.6.21 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 6 HF 3 |
| 4.0.6.22 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 6 HF 4 |
| 4.0.7.10 | BlackBerry Enterprise Server for Lotus Domino v4.0 Service Pack 7 |
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