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Category: BlackBerry Enterprise Server TechNotes

Created: 05 January 2010

An installation issue has been identified when upgrading from BlackBerry Enterprise Server 4.1.6 MR8 to BlackBerry Enterprise Server 4.1.7.

When attempting to update BlackBerry Enterprise Server 4.1.6 MR8 to BlackBerry Enterprise Server 4.1.7, the following error is displayed:

This version of the BlackBerry Enterprise installer will only upgrade from a previous installation with version 4.0.0 or higher.  No such installation has been detected on your system.  Setup will now exit.

This is a known issue with the BlackBerry Enterprise Server version 4.1.7 installer which causes it to believe you are trying to return to a previous version, and as a result aborts the installation.

To resolve this issue, and carry out the upgrade to Service Pack 7, please follow these steps:

Step 1: Verify your current version

To verify is you are affected by this situation please perform the following steps to validate your installed BlackBerry Enterprise Server version.

NOTE: If you version does not match the versions listed in this knowledge base article this script does not apply to you.

For BlackBerry Enterprise Server for Microsoft Exchange

1. Open Add/Remove Programs.
   
   
2. Locate BlackBerry Enterprise Server for Microsoft Exchange.
   
   
3. Select  Click here for support information.
   

If you see the version listed as BlackBerry Enterprise Server for Microsoft Exchange 4.1.6 MR8 (Rollup) (Bundle 222) then you have the affected version.

For BlackBerry Enterprise Server for Lotus Domino

Option 1

1. From the Lotus Domino console, type: Tell bes about

If the console returns, 4.1.6.55, your BlackBerry Enterprise Server for IBM Lotus Domino is version 4.1.6 MR8 you can continue with the script.

If your version is anything other than BlackBerry Enterprise Server for IBM Lotus Domino version 4.1.6.55, you do not have to run the script.

Option 2

1. Check the nbes.exe file version by going to your Lotus Domino folder. This is normally Progam Files\IBM\Lotus\Domino.
   
   
2. Select the version tab from the file properties dialogue window.
   
   
3. If the value is, File version: 4.1.6.55, your BlackBerry Enterprise Server for Lotus Domino is version 4.1.6 MR8 and you can continue with the script.
   
   
4. If your version is anything other than File version: 4.1.6.55, you do not have to run the script.

Option 3

1. In the Add/Remove Programs applet, select Click here for support information for BlackBerry Enterprise Server for IBM Lotus Domino.

Step 2: Execute the script

1. Download the 416-upgrade-prep.exe tool attached to this technote.
   
   
2. Place a copy of the script on your BlackBerry Enterprise Server.
   
   
3. Double click the script.

If the script executes successfully you will see the following message returned:

The upgrade prep tool has successfully checked and updated the version information for the BlackBerry Enterprise Server software. You can now run the setup application for BlackBerry Enterprise Server 4.1.7

You may now proceed with updating to BlackBerry Enterprise Server version 4.1.7.

Download: RIM's 416-Upgrade-Prep.exe

Details

Category: BlackBerry Enterprise Server TechNotes

Created: 30 October 2009

Related URL: Required Updates to Firewall and BlackBerry Enterprise Server Configuration Settings for EMEA region  

Benefits of Updating and Verifying Settings

Why do you have to update/verify your settings?

You need to update your firewall settings and verify you are using the recommended BlackBerry Enterprise Server configuration in order to take advantage of BlackBerry resiliency, and benefit from the business continuity features of the BlackBerry Infrastructure.

Customers who implement the recommended configuration will be more likely to maintain their connectivity during a service issue than others who are using a single static IP address, or any other non-recommended configuration.

What will happen if you don’t verify your settings?

Will your BlackBerry Enterprise Server stop working?

Those who do not verify their BlackBerry Enterprise Server settings will maintain their connection to the BlackBerry Infrastructure, but may not be able to take full advantage of the BlackBerry Infrastructure business continuity features.

If the BlackBerry Enterprise Server settings do not follow the recommended configuration, you may not be able to automatically failover and may have to manually update to another IP address to reconnect. In some cases, if the proper IP addresses are not allowed through your corporate firewalls, you may experience minor delays or interruptions as your BlackBerry Enterprise Server attempts to connect to IP addresses that are not currently permitted.

What about sites who connect through EMEA?

Anyone BlackBerry Enterprise Server environment that is configured to connect to the static IP address 193.109.81.33 must update their BlackBerry Enterprise Servers’ settings to srp.eu.blackberry.net.

If you already connect to srp.eu.blackberry.net or another srp.xx.blackberry.net address, then no BlackBerry Enterprise Server changes are necessary and only firewall settings will have to be verified.

You may be using an SRP address that looks different than the example. Do you need to change it?

If you are already using an SRP address such as srp.xx.blackberry.net (e.g. srp.ie.blackberry.net) instead of a static address, you
do not have to update your BlackBerry Enterprise Server settings. The address configuration will work whether it ends in “.net” or “.com”, and both configurations will work whether the two-digit country code is first or second in the address (e.g. srp.ie.blackberry.net or ie.srp.blackberry.net).

If you are already using a regional country code instead of “eu”, you should not change the SRP address.

Timelines - When do you have to update/verify your settings?

It is strongly recommended that you update your firewall settings, and verify you have the proper BlackBerry Enterprise Server SRP settings as soon as possible, and no later than the end of 2009.

Is there a specific deadline for updating?

You need to verify and update your settings as soon as possible. It is important that arrangements are made now. There is not a specific planned day when service will be impacted if your settings are not up to date. You need to verify you are using the recommended configuration as soon as possible in order to take advantage of BlackBerry resiliency and benefit from the business continuity features of the BlackBerry Infrastructure.

Related URL: Required Updates to Firewall and BlackBerry Enterprise Server Configuration Settings for EMEA region  

Details

Category: BlackBerry Enterprise Server TechNotes

Created: 30 October 2009

In order to successfully establish a connection to the BlackBerry Infrastructure when the BlackBerry Enterprise Server is behind a firewall, complete the following:

1. On the firewall, verify that port 3101 is open for outbound initiated, bi-directional, Transmission Control Protocol (TCP) traffic.
   
   
2. Configure your firewall with the following addresses on the allowed list
   
   
   

   	IP Address		Netmask
   	193.109.81.0 / 24		255.255.255.0
   	93.186.16.0 / 20		255.255.240.0

   
                                          
   
• Ideally, complete IP address ranges should be allowed through your corporate firewall.
  
  If your BlackBerry Enterprise Server is configured to connect through the Europe, Middle East, and Africa (EMEA) region and you are unable to allow ranges through due to configuration restrictions, you may allow individual IP addresses for EMEA.
  
  The EMEA ranges 193.109.81.0 / 24 and 93.186.16.0 / 20 only may be replaced by the following list of IP addresses.
  
  The individual IP addresses that must be allowed through the firewall for customers who connect a BlackBerry Enterprise Server through the EMEA region are:
  
  

  	93.186.25.32		93.186.25.36		93.186.17.32		93.186.17.36
  	93.186.25.33		93.186.25.37		93.186.17.33		93.186.17.37
  	93.186.25.34		93.186.25.38		93.186.17.34		93.186.17.38
  	93.186.25.35		93.186.25.39		93.186.17.35		93.186.17.39
  	193.109.81.33

  
      
  
3. Verify the connection settings by completing the following steps:
   
   
• Open the BlackBerry Server Configuration tool.
  
  
• Select the BlackBerry Router tab.
  
  
  
  
  
  Do not specify an IP address in the SRP Address field because the BlackBerry Enterprise Server may lose the connection if the Server Routing Protocol (SRP) address is updated. The SRP address will appear as srp.xx.blackberry.net, where xx is the region, e.g. srp.ie.blackberry.net.

Details

Category: BlackBerry Enterprise Server TechNotes

Created: 22 October 2009

BlackBerry Enterprise Server support for Microsoft SQL Server 2008 is as follows:

Environment
Microsoft SQL Server 2008
Microsoft SQL Server 2008 (64-bit)
Microsoft SQL Server 2008 Express


Microsoft SQL Server 2008, Microsoft SQL Server 2008 (64-bit), Microsoft SQL Server 2008 Express is not currently supported.

Workaround

Use the latest supported database, Microsoft SQL Server 2005 SP2.