Problem Description

When attempting to start the BlackBerry Enterprise Server, the following error appears:

Unable to get address book list (The remote server is not a known TCP/IP host. 0x1C63).

When attempting to start BlackBerry Enterprise Server software version 4.0 Service Pack 2 (4.0.2) Bundle 12 or later, the following error message appears:

Unable to get address book list - will try again in 1 minute (The remote server is not a known TCP/IP host. 0x1C63).

Following the error message, the BlackBerry Enterprise Server attempts to open the names.nsf file ten more times.  The following entries appear in the log:

[20222] (10/03 16:14:45):{0x10BC} Unable to get address book list - will try again in 1 minute (The remote server is not a known TCP/IP host. 0x1C63)
[10535] (10/03 16:15:47):{0x10BC} Unable to get address book list. Giving up after approximately 10 minutes.
[10432] (10/03 16:15:47):{0x10BC} Error initializing BES. Terminating.

Cause

When the BlackBerry Enterprise Server starts, it must open the names.nsf file from the IBM Lotus Domino Server on which it is running. To open the names.nsf file, it uses specific information from the server document. If this information cannot correctly open the names.nsf file, the BlackBerry Enterprise Server cannot start correctly.

Resolution

To resolve this issue, complete ALL the following steps:

Step 1 - Verify the Fully qualified Internet host name is resolvable

1. On the computer hosting the BlackBerry Enterprise Server, open the server document for the IBM Lotus Domino Server.
   
   
2. Select the Basics tab.
   
   
3. Verify that the information in the Fully qualified Internet host name field is the correct name of the computer.
   
   
4. Verify you can ping this address.
   
   
5. If the ping is not successful, verify it resolves an internet protocol (IP) address and resolves the correct IP address of the computer.
   
   
6. If it is does not resolve, verify the computer is configured in the Domain Name System (DNS) correctly.
   
   

Step 2 - Verify the netaddress field on the Ports tab is resolvable

1. On the computer hosting the BlackBerry Enterprise Server, open the server document for the IBM Lotus Domino Server.
   
   
2. In the Ports tab, verify that the netaddress field is resolvable and that you can ping the netaddress for any entry for the TCP/IP port.

Note: As a troubleshooting step, set the netaddress to the actual IP address of the computer.

Step 3 - Verify you can perform a IBM Lotus Domino trace from the BlackBerry Enterprise Server to another IBM Lotus Domino mail server in the environment

1. Type the following command in the Domino Console:

   Trace <servername>
   
   

2. If the trace is unsuccessful, visit the IBM Support website for additional assistance.